Returns & Exchanges

Due to the perishable nature of our gourmet treats, we cannot accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.

1

Inspect Your Goods

Upon arrival, please check your Gooey Louie package for any signs of damage or incorrect items before opening the individual heat-sealed wraps.

2

Capture a Photo

If there is an issue, take a clear photo of the product and the shipping label as this helps us process your claim with our kitchen and carrier.

3

Contact Our Team

Email our support team within 48 hours of delivery with your order number and the photos attached to initiate a resolution.

4

Receive Your Resolution

Our team will review your request within 24 hours and issue a full refund to your original payment method or ship out a fresh replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing